Customer satisfaction

Customer satisfaction

2nd - 3rd Grade

38 Qs

quiz-placeholder

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Customer satisfaction

Customer satisfaction

Assessment

Quiz

English, Business

2nd - 3rd Grade

Practice Problem

Hard

Created by

Truc Thanh

Used 27+ times

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38 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Choose an example of good customer service.

Food service assistands stands with their  backs to the customer
A food service assistant smiles and greets the customer politely
A food service assistant chews her nails whilst waiting for her customer to make their choice.
A chef shouts at a colleague when they make an error with a food order.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Identify the benefits of good customer service to the business.

Customers who did not enjoy their experience, will recommend the business to friends.
Customers who enjoy their experience, will spend more money.
The business will not expand.
The business will get bad reviews.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is a way to gain customer satisfaction?

Confidence in service
Not dealing with problems
Slow service
Long queues

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is not a way to provide consistent and reliable service?

Product knowledge
Dealing with problems
Long waiting time
Short waiting time

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The staff in the shop are very polite, they are ______________________.

courteous 
efficient
faithful
uncaring

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

We're doing everything to ____________________ our customers' expectations.

excess
exit
exceed
access

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Last year, we lost a lot of customers ______________ our competitor

for
on
to
with

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