Front Office

Handles everything related to selling sleeping rooms and interacting with guests.

• front office

• bell hop

• door attendant

• engineers

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

• Night audio

• Night audit

• Night desk

• Night operation

The front office operation is headed up by the:

• Front Desk Manager

• Front Office Manager

• Front Office Supervisor

• Front Office Supervisor

The rooms division consists of two departments:

• Front office and engineering

• Housekeeping and engineering

• Housekeeping and the front office

• Security and front office

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

• Cashier

• Comptroller

• Concierge

• Conductor

To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.

• Front desk

• Front office

• Lobby

• Parking lot

Revenue of the hotel mainly came from

• Sleeping rooms
• Meeting rooms
• Outlets
• All of above

Small hotel consist of …… rooms

• 1 to 150
• 151 to 400
• 400 to 1000
• 1 to 100

Large hotel consist of …… rooms

• 1 to 150
• 151 to 400
• 401 to 1500
• 401 to 1000

Hotels that located near airport is known as

• Airport hotel
• Downtown Hotel
• Resort
• Budget Hotel