empathy

What does empathy mean?

• The ability to understand and share the feelings of another

• Sharing toys

• Talking to friends

• Asking someone to play

What is the boy feeling if his ice cream fell off his cone?

• 
• 

Why is it important to be kind?

• Kindness doesn't matter.

• I don't know.

• Kindness helps others feel good about themselves.

How do you express empathy?

• “Communicate that you understand someone else's situation.”

• “Show that you are angry with the company.”

• “Ignore a customer's feelings.”

• “Cry with the customer.”

What characteristics of a caller's voice help you determine his or her emotional state.

• “Posture”

• Gesture

• Tone of Voice

• All of the above

Are empathy and sympathy the same thing?

• Yes

• No

What is the main difference between empathy and sympathy?

• The first few letters.

• They are actually the same.

• Empathy is feeling what others feel and sympathy is feeling for others.