Quality Issues

Delivered yesterday. Bad quality?

• Yes

• No

"Buds too small!! Bad ranunculus!!" Bad quality?

• Yes

• No

Delivered today. Bad quality?

• Yes

• No

Delivered today. Bad quality?

• Yes

• No

"Flowers arrived today and they look BAD!! REFUND!!" How should you compensate? 2 star CX

• Refund

• $15 PC

• Full PC

• Send Care Instructions, ask for updated photo after 2 days.

"Delivered today like this!" How should you compensate? 3 star cx

• Send Care Instructions, ask for updated photo after 2 days.

• $15 PC

• Full PC or Replacement

• Give code FLOWERCX10

"Flowers arrived today and are puny and sparse. Give me a refund!!" 3 star cx. What is compensation?

• Refund

• Replacement

• Give code FLOWERCX10

• Send Care Instructions, ask for updated photo after 2 days.

"They opened in 1 day then died after 5 more days. Refund me right now!" 1 star cx. How do you compensate?

• Send Care Instructions, ask for updated photo after 2 days.

• Refund

• Full PC or replacement

• 50% off promo code

"These arrived today and the very top of the stems were opened, many of the petals are wilted."

• Full PC

• Send Care Instructions, ask for updated photo after 2 days.

• Give code FLOWERCX10

• $15 PC

"These are full of leaves and wilted. Give me my money back!!" Delivered TODAY. 2 star cx.

• Give code FLOWERCX10

• Refund

• Credit for Original Size

• Send Care Instructions, ask for updated photo after 2 days.