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Quality Issues
Quiz
•
Other
•
1st - 5th Grade
•
Practice Problem
•
Medium
Shiene Sato
Used 40+ times
FREE Resource
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25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Delivered yesterday. Bad quality?
Yes
No
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
"Buds too small!! Bad ranunculus!!" Bad quality?
Yes
No
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Delivered today. Bad quality?
Yes
No
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Delivered today. Bad quality?
Yes
No
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
"Flowers arrived today and they look BAD!! REFUND!!" How should you compensate? 2 star CX
Refund
$15 PC
Full PC
Send Care Instructions, ask for updated photo after 2 days.
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
"Delivered today like this!" How should you compensate? 3 star cx
Send Care Instructions, ask for updated photo after 2 days.
$15 PC
Full PC or Replacement
Give code FLOWERCX10
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
"Flowers arrived today and are puny and sparse. Give me a refund!!" 3 star cx. What is compensation?
Refund
Replacement
Give code FLOWERCX10
Send Care Instructions, ask for updated photo after 2 days.
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