Customer Journey Quiz!

Customer Journey Quiz!

1st Grade

10 Qs

quiz-placeholder

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Customer Journey Quiz!

Customer Journey Quiz!

Assessment

Quiz

Professional Development

1st Grade

Hard

Created by

Global Retail Operations LB

Used 30+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Customer Journey is about understanding our customers so that we can ...?

To better serve our customers every step of the way

To better the community

To identify how we can improve their shopping experience

To gather feedback from our customers

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following statement is true?

Customer is our number one priority, even though they may not always be right.

Ensure that customer is able to navigate around our store to find what they want easily by following them.

3.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which one of the following is a customer touch point in Retail?

Social Media (IG, FB)

In-store Cashier

Loyalty Programme

Thank you Letters

Fitting Room Queue/Queue Number

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which one of the following is NOT an open-ended question?

Are we shopping with an occasion in mind?

What can I get for you today?

Are you looking for anything in particular today?

What do you think about the items I've selected for you?

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

Is suggesting products and styling our customers the same thing?

Yes

No

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Media Image

Which of the following should be initiated by you when you're on the shop floor?

Greet the customer with a smile

Offer shopping bag

Bid them farewell

Start small talk

Offer to get queue number for customer

7.

FILL IN THE BLANK QUESTION

2 mins • 1 pt

"Each of our design is quality-checked (stretched, squat-tested, ________) and adjusted in-house until fit is perfect".

Please fill in the blanks!

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