Office Administration

Which of the pieces of equipment would be most useful in an office where replicas of original documents are often needed?

• Photocopier

• Ink duplicator

• Spirit duplicator

• Office litho machine

The most appropriate purpose of memorandum is to communicate

• Within an organisation

• With external business associates

• Informal confirmation of a business

• Messages received from external caller

Which of thr following items usually apears first on a resume?

• Name

• Address

• Date of birth

• Telephone number

Which of the following functions is not performed by a sales clerk

• Filing correspondence

• Despatching quotations

• Preparing the index of suppliers

• Dealing with telephone queries

The document which outlines the details for a business trip for an executive is referred as to

• A schedule

• A programme

• An itinerary

• A cash book

The time in England is 6 hours ahead of the time in Jamaica. When is two 2:00 pm in jamaica, what time is it in England

• 0200 hours

• 1400 hours

• 1900 hours

• 2000 hours

List four duties of a receptionist in an organisation.

List four functions of a Customer Service Department

Identify three types of records relating to employees that the the Human Resource Department will be required to maintain in a filing system.

List four ways in which employees can show tolerance and appreciation for the diverse cultures with an organisation.