Neutral messages communicate simple facts neither positive or negative.

• True

• False

Negative messages are positive and uplifting

• True

• False

To have a friendly feeling or attitude

• Goodwill

• Goodspeed

Use an indirect approach to prepare a positive message?

• True

• False

Proofreading is the third phase of preparing a document?

• True

• False

Drafting is the final stage in the document production?

• True

• False

The style or manner in which the writer or speaker shows.

• Slang

• Teeth

• Tone

• Graciously

To speak with words that are not normally used in a professional setting

• Text

• Slang

• Words

A set of accepted rules and customes are called

• Rules and Regulations

• Protocol

• Steps

• Procedures.

Some letters have business

• The return sender

• The standard letters

• Letterhead