Porter's Value Chain Model

Actvities related to inbound logistics

• Pricing

• Negotiation with suppliers

• Warehouse & raw materials handling

• Returns to suppliers

• Order processing

Activities NOT related to Service

• Installation

• Quoting

• Parts supply

• Delivery

Machining, packaging, assembly, equipment maintenance, testing, printing and facility operations are examples of...

• Procurement

• Operations

• Outbound Logistics

• Service

Outbound Logistics activities...

• Finished goods warehousing

• Distribution channel selection

• Product adjustment

• Delivery

• Order processing and scheduling

Marketing & Sales are considered as...

• Support Activities

• Primary Activities

Firm infrastructure refers to...

• Physical location of the company

• Facillites number and size of warehouses as well of distribution channels

• Management, planning, finance, accounting and legal resources of a company

CRM's & ERP's are exaples of __________ activities

• Technology Development

• Procurement

• Sales & Marketing

• Service

Which of the following options is NOT an activity involved y Human Resources

• Hiring

• Training

• Strategic management

The function of purchasing inputs used in the firm’s value chain....

• Procurement

• Inbound Logistics

• Firm Infrastructure

• Operations

Main purposes of Porter's Value Chain Model

• Have a graphic framework of a company structure

• Assessing where in the organization true value is created

• Identify where costs can be reduced in order to boost margins

• Improve communication betweeen departments