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3.4 Good customer services

Authored by Jonathan Stokes

Business

5th Grade

Used 1+ times

3.4 Good customer services
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Employees demonstrating excellent product knowledge to potential customers is one of the first stages in:

Logistics

Procurement

Supply chain management

The sales process

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Providing wide aisles, exciting visual displays and explaining how a purchase would benefit a customer is an example of:

Customer engagement

Visual merchandising

Post sales service

Product knowledge

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A large supermarket offers a range of payment options for customers to choose from. This is meeting the customer need of:

Friendliness

Speed

Convenience

Product information

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following would be a reason why a customer may choose to purchase a product on line rather than in store?

The product can be easily and quickly tested for suitability

Increased product variety

Payment of delivery charges

Payment details can be stored by the business

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An electrical retailer offers a 3 year warranty on all purchases made. This is an example of which stage in the sales process?

Product knowledge

Closing the sale

Customer engagement

Post sales service

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Amazon prides itself on which area of customer service?

Speed of delivery
Free delivery on all items
Price matching products that are cheaper elsewhere
Guaranteed time of delivery

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following would a clothing retailer use to encourage customers to purchase its products on line?

Unique packaging

Emailed receipts

Providing loyalty cards

Videos of models wearing the clothing

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