Employees demonstrating excellent product knowledge to potential customers is one of the first stages in:

3.4 Good customer services

Quiz
•
Business
•
5th Grade
•
Hard
Jonathan Stokes
Used 1+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Logistics
Procurement
Supply chain management
The sales process
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Providing wide aisles, exciting visual displays and explaining how a purchase would benefit a customer is an example of:
Customer engagement
Visual merchandising
Post sales service
Product knowledge
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A large supermarket offers a range of payment options for customers to choose from. This is meeting the customer need of:
Friendliness
Speed
Convenience
Product information
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following would be a reason why a customer may choose to purchase a product on line rather than in store?
The product can be easily and quickly tested for suitability
Increased product variety
Payment of delivery charges
Payment details can be stored by the business
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An electrical retailer offers a 3 year warranty on all purchases made. This is an example of which stage in the sales process?
Product knowledge
Closing the sale
Customer engagement
Post sales service
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following would a clothing retailer use to encourage customers to purchase its products on line?
Unique packaging
Emailed receipts
Providing loyalty cards
Videos of models wearing the clothing
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