Higher Business Management Employee Relations

Employee Relations is the formal relationship between employees and management.

• True

• False

This is a group of works who have the right to access information from management.

• Quality Circle

• Works council

• Mystery Shopper

• Critic

Employee Relations can be developed by:

• Company Cars

• Social Events

• Staff representatives

• Commission

This is where Management and employees try to reach a situation where both parties are satisfied.

• Arbitration

• Consultation

• Trade Union

• Negotiation

This is a procedure to support staff in balancing work and home responsibilities.

• Redundancy

• Grievance

• Family-friendly policy

• Consultation

The benefits of postive employee relations are:

• Higher Turnover of staff

• Resistant to Changes in the workplace

• Reduced Absenteeism

• Increased conflict between employees

• Reduction in Productivity

This is where a dispute takes place between an individual employee and their line manager.

• Negotiation

• Quality circle

• Works council

• Grievance

This is where employers notice a regular pattern of absence and arrange for meetings to take place to discuss this.

• Employee Turnover

• Redundancy

• Discipline procedure

• Absenteeism

Poor employee relations can result in:

• Sales may be negatively affected

• Staff are more likely to accept change

• Employees are likely to be more productive and loyal to an organisation.

• Lack of motivation in the workplace.

This is a communication devise that ensures that management tell employees about a situation/decision and listen to the views of the employees.

• Arbitration

• Consultation

• Negotiation

• Representation