HELE 5 - Products and Services

A product is defined as...

• the act of doing work for someone

• a thing produced by labour or effort

• a transaction with no physical goods

Which of the following does not define a service?

• it is a system that provides the public with something it needs

• it needs someone's skills and expertise

• it is the production of tangible items

Which of these is considered a product?

• beauty parlour

• smartphone

• car repair shop

Which of the following is a service?

• shopping mall

• appliance store

• airlines

A hotel room is classified as...

• a type of personal space

• a type of food

• a type of accommodation

Consumable goods are durable goods that will last for a long time.

• TRUE

• FALSE

A business that can either be selling time and expertise, such as professionals, is called a service business.

• TRUE

• FALSE

Which of these are consumable goods?

• shoes

• bread

• furniture

These are non-consumable goods...

• shampoo and lotion

• TV and electric fan

• fruits and vegetables

Which of these intangible products are rendered by doctors, teachers, consultants, architects, etc.?

• rental goods service

• owned goods service

• non-goods service