BHCT 104 - Dr. Ashish Ranga

Name

Enrollment Number

Email Id

Which one of the following is a record of financial transactions taking place between a guest and the hotel?

• Folios

• ledgers

• Guest accounts

• Vouchers

If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as:

• Occupation.

• Up selling

• Overbooking.

• Reservations.

Which of the following things should make guest comfortable?

• Asking personal questions

• Laughing at Guest

• Staring at guest

• Talking with smile.

Which of the following things are required for completing the registration details?

• Tariff Details

• Meal plan or Payment Method

• Room type

• All of the above

How much discount should be given to the customer?

• Minimal amount.

• More than what they have asked for

• According to wish

• Any amount that you want

PMS stand for?

• Product Monitoring System

• People Management Software

• Property Management System

• People Monitoring System

House Limit means?

• A guest credit limit established by the airport authority

• A guest credit limit established by the credit card company

• A guest credit limit established by the hotel

• All of Above