VBHS Customer Service - Front Desk Vocabulary

The dates that a guest checks in to and out of a hotel.

A Guest Folio is:

• The guest room key folder

• A room service menu in the guest room

• A running account of the charges a guest accrues during a stay

• All the above

The person or persons who work the overnight shift at the front desk is a:

A " perfect sell or sellout" is:

• When the restaurant is out of tables and there is a wait

• When all rooms in the hotel are clean

• When the hotel has no dirty rooms

• When a hotel has sold all available guest rooms for that night

The price a guest pays to stay in a guest room is the

• reservation rate

• renewal rate

• room rate

• rack rate

A guest who does not have a reservation is a:

The maximum amount a hotel room can be sold for is a:

A form with the guest's name along with the room rate, check- in and check-out dates, guest's address, and license plate number is a:

• Guest folio

• Guest Reservation Confirmation

• Registration Card

• Room Assignment Folio

The number of nights a guest is staying at a hotel is the: