True or False: Communication is more than just talking face to face.

• True: It involves body language as well

• True: It involves tone as well

• True: It involves written words as well

• True: It involves all of these.

• False: There isn't much more to it

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the of your hands

• Your words say one thing but your body language say another.

• Speaking from your point of view.

Which of these is a characteristic of a good listener?

• Smiling and waving at people

• Speaking assertively

• Keeping quiet while someone speaks only because you are thinking of what you are going to say next.

• None the above.

Hearing, thinking about and responding to another person’s message is

• “I” Messaging

• Active Listening

• Body Language Transmission

• Mixed Messaging

A person who states his/her position in a firm but positive manner is

• Aggressive

• Assertive

• Passive

• None of the above

The exchange of information through the use of words or actions is

• Active listening

• Body language

• Communication

• Aggressive

When your words say one thing but your body language says another is

• An “I” Message

• A mixed message

• Body Language

• Active listening

A person who has a tendency to give up, or give in without standing up for their rights and needs

• Aggressive

• Assertive

• Communication

• Passive

A person who is overly forceful and pushy is

• Assertive

• Active listener

• Aggressive

• Passive

Which communication style is the most effective?

• Aggressive

• Passive

• Assertive