iOS Basics

How do I restart an iPhone XR?

• Press and hold the side button until the power off slider appears. Then, drag the slider and wait 30 seconds for your device to turn off.

• Press and hold either volume button and the side button until the power off slider appears. Drag the slider, then wait 30 seconds for your device to turn off.

• Press and hold either the home button and the side button until the power off slider appears. Then, drag the slider and wait 30 seconds for your device to turn off.

• None of the above.

Which iPhone models use the Face ID feature?

• iPhone 11

• iPhone 8

• iPhone XR

• iPhone 7

How do I take a screenshot with an iPhone 11?

• Press and then release the home button and the side button (sleep/wake button) at the same time.

• Press and then release the side button and volume up button.

• Keep the side button pressed for 30 seconds. When you hear a "click" check the Photos app.

• Press and quickly release the volume up button. Then, press and quickly release the volume down button. Keep the side button pressed for 30 seconds until you hear a "click." Check the Photos app.

How do I quit and restart an iPhone XR app?

• Swipe up from the bottom edge and pause in the center of the screen.

• Double-click the Home button.

  Swipe right to find the app, then swipe up on the app.

• All of the above

Which features can you find in Control Center? Select all that apply.

• Airplane Mode

• Screen brightness

• Do not disturb

• Maps

How can I see the battery percentage on an iPhone XR?

• It is visible in the status bar.

• Swipe down from the top-right corner of your iPhone display. It is visible in the Control Center.

• There is no way to see the battery percentage on iPhone XR.

Where can you clear history and cookies for Safari?

• Open Safari. At the bottom of the screen, click on the book. Select edit > delete history and cookies.

• iPhone neither has the possibility of clearing history nor cookies.

• Go to Settings > Safari, and tap Clear History and Website Data.

• Go to Settings > Erase all content and settings.

The Service Desk agent is asking the client to ____________ on the screen.

• Zoom

• Tap

• Click

• Jiggle

What is the main usage of the Do Not Disturb feature in iPhone? Select all options that apply.

• Silence alerts and notifications

• Silence calls

• It locks the iPhone

• It blocks all iPhone settings and apps.

How do I enable the iPhone hotspot?

• Go to Settings > Personal Hotspot

• Go to Settings > Personal Hotspot > Tap on the Wi-Fi password.

• Go to Settings > Personal Hotspot > Tap the slider next to Allow Others to Join.

• Go to Settings > WIFI > Auto-Join Hotspot