11 OA Workshop

Which of the following organizations will at some time be involved in office activities?

I. Schools

II. Recreational centres

III. Hair-dressing salons

IV. Departmental stores

• I only

• I and IV only

• I, III and IV only

• I, II, III and IV

You are a clerk in a small organization. Your supervisor is the secretary, and the head of the organization is the General Manager. You feel that some improvements can be made in the filing system. Which of the following actions should you take?

• Discuss your ideas with the secretary.

• Make the changes you feel are necessary.

• Continue with the old system until you are asked for an opinion.

• Discuss your ideas with the General Manager.

Which of the following pieces of equipment would be MOST useful in an office where replicas of original documents are often hours needed?

• Photocopier

• Ink duplicator

• Spirit duplicator

• Offset litho machine

Item 4 refers to the following list of duties.

• ascertain value of production
• Conserve time and materials
• Maintain control over the stores
• Provide figures for final accounts

The duties listed above could BEST be performed by the

• store clerk

• book keeper

• progress chaser

• cost accounts clerk

Your regular lunch hour is from 1200 hours to 1300 hours, but you have an appointment between 1300 hours and 1400 hours today. You should request

• ( the Supervisor to change your lunch hour

• that the Human Resource Manager change your working hours

• ( that a colleague explains your absence if anyone asks for you

• ( A switch today with a colleague who has lunch from 1300 hours to 1400 hours

Which of the following factors can contribute to repetitive stress injuries?

I. Poor posture

II. Prolonged computer use III. Occasional breaks

• I only

• I and II only

• II and III only

• I, II and III

An officer left last night for a three-day business conference in another Caribbean territory. You have just seen on your desk a copy of a short letter which you had prepared for his folder. Which of the following is the MOST appropriate action to take?

• Send the details of the letter to him by electronic mail

• Send a copy of the letter to him by special delivery.

• Tell him the details of the letter by telephone.

• Assume that he no longer requires the letter and file it.

The MOST appropriate purpose of a memorandum is to communicate

• ( within an organization

• with external business associates

• informal confirmation of business

• messages received from external callers

Which of the following methods can be used for written communication to staff members?

I. Circulars

II. Letters

III. Index cards on files

• I only

• II only

• I and II only

• II and III only

Which of the following procedures may be used to find a telephone number in the yellow pages for Thompson Electrical Services?

I. Look for the section headed Services.

II. Look for the section headed Electrical.

III. Look for Thompson Electrical Services.

• ( III only

• ( I I and III only

• ( II and III only

• ( I, II and III