What is the main reason for the data protection act?

• To protect the salons data

• To ensure all information is confidential

• To give us extra work

• To make the client happy

Why is it important to maintain client confidentiality?

• To stop gossip

• To stop clients details being mixed up

• To stop therapists taking clients to other salons when they finish employment

• To protect the clients privacy

When taking a message - what is the main things you need to record?

• Your name, their name and the time

• The date and time of requested appointment

• The name and address of the client

• The date, name of the client and correct contact number

Why should you always book an appointment correctly with the correct time allowed?

• To make sure staff get extra breaks

• To fit in more clients and increase profit

• To make sure the best therapist has the most clients

• To make sure the salon runs smoothly

If you are taking to a client in reception and the phone rings should you:

• Ignore the call and deal with the client

• Ignore the client and answer the call

• Excuse yourself and answer the phone

• Answer the phone and leave it in the side to stop the ringing

What two situation should be left for the salon receptionist?

• a complaint

• Taking payment

• Answering the phone

• Bookong an appointment

If a client wants to book an appointment with a certain therapist but they are busy at that time - you should:

• Book the appointment for the same time on a different day

• Tell the client she can not do that time

• Book it for that time with a different therapist

• Explain the therapist is busy and offer an alternative day/time

When there is an enquiry - who should assist?

• The salon owner

• The manager

• The receptionist

• The book keeper

If a client is late for an appointment - what should you do?

• Re-book the client for a different day

• Ask the client to wait and tell the manager

• Tell the client she is too late and cross them out of the book

• Tell the manager at the end of the day

It is important to take message correctly so that:

• the information is given to the correct person

• all information can be saved

• messages can be passed on to the relevant person

• You can talk to the staff member first