E-Mail Etiquettes_By Catalyst

1. Proofreading emails before hitting send is-

• a. Can be done sometimes

• b. Not important

• c. A best practice

• d. Waste of time

1. Response to an official email should be sent within

• a. 24 hrs

• b. 48hrs

• c. 36hrs

• d. 72hrs

1. You are writing to a close colleague/co-worker. What is the most appropriate greeting and sign off

• a. Dear Kylie, Your’s sincerely

  
  

• b. Hello Kylie, Your’s faithfully

• c. Hi Kylie, Regards

• d. Dear Ms Kylie, Regards

You are writing to inform a colleague about a meeting. Choose the best subject line

• a. Monthly sales meeting: 1^st May, 9.30am

• b. Meeting

• c. Sales meeting arrangements

• d. No subject

1. If you plan to email information to the same people over and over, you should create which of the following in your contact list?

• a. Copy and paste

• b. Distribution/Group list

• c. Folder

• Picture

1. Read the following email and say which of the 7C of communication is missing in it.

Dear Deepak,

I wanted to write you a quick note about Hiten, who's working in your department. There was a big problem yesterday, and I'd like to talk to you more about him when you have time.

Regards

Ram

• Clear

• b. Concise

• c. Courtesy

• d. Correct

1. What is an EMAIL Tennis?

• a. Emails going back and forth on the same topic

• b. Email with a message which if you don’t forward, something bad will happen

• c. An online chain letter

• d. None of the above

1. Is the use of Smiley faces acceptable in an official email

• a. Yes

• b. No

• c. Sometimes

1. Hari wrote his email in all CAPS. What does it mean?

• a. It’s his personal preference

• b. He is shouting

• c. This message is very important

• d. None of the above

1. When writing emails, your paragraph should be

• a. Short

• b. In Easy to read fonts

• c. Both the above

• d. None of the above