Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.

Who needs to be satisfied with the quality of products?

• Rivals
• Suppliers
• Customers

Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive

What happens when a business produces faulty goods?

• It increases costs
• It increases costs and damages the reputation of the firm
• It is an example of Total Quality Management

A business checks products after they are made. What is this an example of?

• Quality Control

• Quality Circles

• Quality Assurance

What is customer service?

• The service provided to customers before, during and after purchasing a product
• When a business meets customer needs
• A method of production

What happens to products that don't meet the standard set?

• They are sold at full price
• They are discarded
• Given away to staff

When products are checked at the end of the production process this is called

• Quality Assurance

• Quality Circles

• Quality Control

What group of people sit and discuss production methods in Quality Circles?

• Customers and Suppliers
• Managers and Suppliers
• Employees and Managers

What is the best methods of improving quality

• Expansion
• Lowering costs
• Staff and Management Training