CBT PRACTICE

The key questions to map when planning an event are:

• How much money will you expect to make from the event

• Why, what, who, when and where

• Is the big too large or too small for your company

• Is worth having a contract with that particular client

The advantages of using event planning software are all of the following, except:

• Saves time

• Improves event efficiency

• Allows for detailed reporting

• allows you to access competitor information

Event registration software assists the event planner in

• . Making use of their creative abilities

• Looking professional without too much effort

• Accessing detailed reports to monitor attendance and manage risks

• Improve their information technology skills

It is mandatory for a registration form to include a ‘special needs’ option because:

• You want to ensure they receive VIP treatment upon arrival

• The venue must be made accessible for everyone attending

• Your event does not cater for people with disabilities

• They must make their own special arrangements at the venue

When hosting a catered event, the following delegate information is required

• Arrival and departure times to ensure food is served timeously

• Dietary requirements

• How much they are prepared to pay for their meals

• requested seating preferences

Which off the following is not an advantage of having pre event registrations

• Allows for badges to be printed in advance

• Capturing all the registrations is tedious and time consuming

• It enables you to collect feedback prior to the event

• It increases on-site line speed and decreases waiting time

You need a good registration form design that keeps registrants moving towards the submit button without much thought or effort because:

• People do not like giving too much information because of security reasons

• Because it would look good on your event website

• Too much time is wasted on registration forms

• People do not like spending too much time on completing forms

The best way to generate positive customer service reviews is to:

• Give the customer something for free

• Do the least harm

• Provide exceptional service

• Write your own review

It’s important to let a customer know you’re right and they’re wrong:

• Never

• When they’re wrong and won’t admit it

• If the problem is caused by their mistake

• If they are being argumentative

If service is delayed, even if it is not your fault:

• Report the person responsible to your supervisor

• Tell he customer whose fault it is

• Avoid the customer to avoid an argument

• Keep the customer apprised and updated