TS5015FP_C2_Types of Complaints
Authored by Liah Kamis
Specialty
Professional Development
Used 102+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I have been waiting for 10 minutes to speak to someone!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“the front desk rolled eyes and was rude”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“The TV is not working!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“The traffic around here is crazy!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I did not receive my wake up call”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“no one smiles around here”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“It is so hot and humid in Singapore!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
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