TS5015FP_C2_Types of Complaints
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TS5015FP_C2_Types of Complaints
Quiz
•
Specialty
•
Professional Development
•
Easy
Liah Kamis
Used 102+ times
FREE Resource
8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I have been waiting for 10 minutes to speak to someone!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“the front desk rolled eyes and was rude”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“The TV is not working!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“The traffic around here is crazy!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I did not receive my wake up call”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“no one smiles around here”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“It is so hot and humid in Singapore!”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I have asked for towels 3 times and I still have not received them”
Attitudinal complaint
Mechanical complaint
Service-related complaint
Unusual complaint
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