TS5015FP_C2_Types of Complaints

TS5015FP_C2_Types of Complaints

Professional Development

8 Qs

quiz-placeholder

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TS5015FP_C2_Types of Complaints

TS5015FP_C2_Types of Complaints

Assessment

Quiz

Specialty

Professional Development

Easy

Created by

Liah Kamis

Used 102+ times

FREE Resource

8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“I have been waiting for 10 minutes to speak to someone!”

Attitudinal complaint

Mechanical complaint

Service-related complaint

Unusual complaint

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“the front desk rolled eyes and was rude”

Attitudinal complaint

Mechanical complaint

Service-related complaint

Unusual complaint

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“The TV is not working!”

Attitudinal complaint

Mechanical complaint

Service-related complaint

Unusual complaint

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“The traffic around here is crazy!”

Attitudinal complaint

Mechanical complaint

Service-related complaint

Unusual complaint

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“I did not receive my wake up call”

Attitudinal complaint

Mechanical complaint

Service-related complaint

Unusual complaint

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“no one smiles around here”

Attitudinal complaint

Mechanical complaint

Service-related complaint

Unusual complaint

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“It is so hot and humid in Singapore!”

Attitudinal complaint

Mechanical complaint

Service-related complaint

Unusual complaint

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“I have asked for towels 3 times and I still have not received them”

Attitudinal complaint

Mechanical complaint

Service-related complaint

Unusual complaint