Being An Informed Consumer

Goods are physical products that are produced for sale. The following are examples of Goods except for ___________

• Groceries

• Hairstyling

• Stationery

• Mobile devices

A discerning consumer is one who shows poor judgement when making a purchase.

• True

• False

Consumers are given certain rights when they pay for goods and services. These rights help to ____________.

• Provide compensation to the providers for the sale of goods

• Protect the providers from being exploited or cheated

• Ensure that providers uphold the quality of their goods and services

• Give certain rights to the providers as well

There are EIGHT types of consumer rights. The rest are correct except for ___________________________-.

• Right to buy things

• Right to be heard

• Right to a healthy environment

• Right to seek redress

When providing proof of purchase, we have to ensure that we have _________________________.

• The plastic, receipt and product item

• The receipt and the product item

• Identity card, receipt and product item

• Receipt, warranty card and the product item

To seek redress for goods, we need to check _______________.

• The production date on the receipt

• The warranty card provides by the manufacturer

• The feedback from the refund and exchange policy

• The credibility of the store that we bought the items from

We can feedback to the company by the following steps except for _________________________.

• Writing a letter of complain to the ministry of consumer affair

• Making a complaint through email

• Filling in a feedback form (printed or electronic)

• Calling the customer service line

Arrange the steps for consumers to seek redress effectively.

• Decide on way to feedback, Contact CASE, Check receipt, Discover faulty product

• Check receipt, Contact CASE, Discover faulty product, Decide on way to feedback

• Contact CASE, Decide on way to feedback, Check receipt, Discover faulty product

• Discover faulty product, Check receipt, Decide on way to feedback, Contact CASE

What are Lemon Laws?

• Protecting consumers' interests through information and education

• Protection for consumers against defective goods & to seek appropriate help

• Websites that administer surveys and educational videos related to consumer

• Sharing of common dirty tactics by dishonest businesses

What does CASE stand?

• Customer Association of Singapore

• Customer Advisory of Singapore

• Consumers Association of Singapore

• Consumer Advisory of Singapore