Costumer Service Basics

Costumer Service Basics

University

10 Qs

quiz-placeholder

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Costumer Service Basics

Costumer Service Basics

Assessment

Quiz

English, Professional Development

University

Medium

Created by

Carlos Borda

Used 20+ times

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10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Being polite is not important when working in a call center.

True

False

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Saying: "Tell me your name" is not a good idea

I agree

I disagree

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What´s the first step?

Introduce yourself

Say hello

Introduce your company/ organization

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What´s the second step?

Say hello

Introduce your company

Introduce yourself

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What´s the third step?

Introduce yourself

Introduce your company

Say hello

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Those are examples of polite words, except:

Thank you!

OK

Please

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We can say ¨Thanks for choosing us¨ ...

at the beginning of the call

at the end of the call

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