Costumer Service Basics

Being polite is not important when working in a call center.

• True

• False

Saying: "Tell me your name" is not a good idea

• I agree

• I disagree

What´s the first step?

• Introduce yourself

• Say hello

• Introduce your company/ organization

What´s the second step?

• Say hello

• Introduce your company

• Introduce yourself

What´s the third step?

• Introduce yourself

• Introduce your company

• Say hello

Those are examples of polite words, except:

• Thank you!

• OK

• Please

We can say ¨Thanks for choosing us¨ ...

• at the beginning of the call

• at the end of the call

"How can I help you?" is an example of...

• Willingness to help

• Ask for info. (name, ID, etc)

• Care about their time

Placing customers on hold without saying them is a good idea.

• Yes

• No

Asking "Is there something else I can do for you?" is a good idea.

• I agree

• I don´t agree