MGT Chapter 8

Communication is an .... process of sending and receiving .... with messages .... to share information with other individuals.

Types of communication

• Single strand,Gossip, Probability,Cluster

• Verbal,Non-verbal,Technological

• Sender,Channel,Receiver

• Downward,Upward,Lateral

In fifth step in communication process is

• Feedback

• Decoding

• Encoding

• Sender

"The various paths through which informal communication is passed through an organization" this refer to...

• Encoding

• Cluster

• Communication

• Grapevine

There are types of informal Organizational communication except:

• Single stand

• Gossip

• Verbal

• Cluster

Identify which one is the communication effectiveness

• Viable communication system

• Be mindful while you communicate

• Understand customer satisfaction

Technological communication essentially, "everything" can be done on ...

Messages sent from individuals at higher levels of the organization to those at lower levels refer to

• receiver

• courtesy

• downward

• upward

Select the purpose of communication

• to conference

• to influence

• to inform

• to consult

Give one components of the communication process