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Know your system

Authored by Shishir Swain

Other

Professional Development

Used 1+ times

Know your system
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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Where to check customer credit limit ?

Asset>>360 degree view

Asset>>Indicator

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Where can we check e-bill delivery status on scrm?

Asset>>Postpaid>>Bill POD

Asset>>Postpaid>>Billing account>>Proof of delivery

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Where to tag the customer query?

Postpaid>>Interaction

Asset>>Tagging interaction>>Interaction action

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Where can you check the payment method opted by customer?

Postpaid>>Billing account>>Billing profile

Postpaid>>Invoice Details

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How to identify a customer is an individual or corporate user?

Asset>>360 degree>>catagory

Asset>>indicator

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which all buttons are available on quick action button?

Quick PTP

Flash deactivation

Act Partial DND

Push SMS

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Where to check all the default VAS service status on scrm?

VAS Details Tab

Active services Tab

SIM & HLR Tab

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