Know your system

Where to check customer credit limit ?

• Asset>>360 degree view

• Asset>>Indicator

Where can we check e-bill delivery status on scrm?

• Asset>>Postpaid>>Bill POD

• Asset>>Postpaid>>Billing account>>Proof of delivery

Where to tag the customer query?

• Postpaid>>Interaction

• Asset>>Tagging interaction>>Interaction action

Where can you check the payment method opted by customer?

• Postpaid>>Billing account>>Billing profile

• Postpaid>>Invoice Details

How to identify a customer is an individual or corporate user?

• Asset>>360 degree>>catagory

• Asset>>indicator

Which all buttons are available on quick action button?

• Quick PTP

• Flash deactivation

• Act Partial DND

• Push SMS

Where to check all the default VAS service status on scrm?

• VAS Details Tab

• Active services Tab

• SIM & HLR Tab

Where will you find the customer validation tab on scrm?

• Under Postpaid Tab

• Under Data & Device Tab

• Under Tagging Interaction Tab

• Under Activation Tab

Where to check whether customer have given data consent during activation or not?

• Data & Device>> Data Packs

• Data & Device>> Data pack history

Where to check previous interactions on scrm?

• 360 degree

• SR history

• Interaction action