
MGD: Chapter 12: The Selling Function
Authored by Rob Ambrosino
Life Skills
9th - 12th Grade
10 Questions
Used 12+ times

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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is a technology for managing all your company's relationships and interactions with customers and potential customers.
Customer Relationship Management
Sales Force
Personal Selling
Marketing
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Any form of direct contact between a salesperson and a customer.
Marketing
Personal Selling
Sales Force
Commission
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Telephone solicitation to make a sale.
Teledata
Telemundo
Telemarketing
Telephone
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which sales step would pertain to the following? Greeting the customer face to face (hello and a hand shake)
Overcome objections
Approach
Determine needs
Present the product
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which sales step is related to following? Getting the customer’s positive agreement to buy.
approach
determine needs
Present the product
Close the sale
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Educate the customer about the product’s features and benefits, as well as its advantages over the competition.
present the product
approach
determine needs
close the sale
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Based on customer decision making process. When a customer has little experience with an expensive item and takes more time and research to make a purchase
Routine decision making
Extensive decision making
Limited decision making
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