Topical Test: Trends in Retailing

After introducing self-service, a retailer is likely to increase his turnover as a result of

• decreased shop theft

• fewer shop assistants

• impulse buying

• increased advertising

What has helped the self-service system of retailing to expand?

• after-sale service

• branding

• delivery service

• the growth of credit

Which of these statements is an advantage to a customer of having a loyalty card?

• after-sales service is provided

• a reward is given when goods are purchased

• goods are sold to the customer on special offer

• goods can be paid by installment

What is meant by showrooming?

• displaying goods in a factory outlet

• operating a cash-and-carry warehouse

• selling goods to consumers direct from the manufacturer

• viewing goods in a store before buying them online

Which of the following may be regarded as a trend on retailing?

• buying online at anytime, anywhere using a tablet

• ordering goods from a mail order company

• paying for goods using cash or debit card and credit card

• selling goods at or below the purchase price

What is omni-channel retailing? (2 marks)

What is virtual retailing? (2 marks)

Why do consumers use click-and-collect services? (2 marks)

Suggest three advantages of offering loyalty cards to customers. Please state clearly the advantage(s) is/are meant for retailers or customers. (3 marks)

Suggest three trends in retailing that a business can apply to their business apart from offering loyalty cards and offering self-service checkouts. (3 marks)