Customer Expectations
Authored by Deborah MillbrookHS
Life Skills
10th - 12th Grade
Used 29+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“My mom shopped here last month and got free shipping.”
word of mouth
individual needs
past experience
promotion
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I need this by Monday at the latest.”
word of mouth information
past experience
promotion
individual needs
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“Your website indicated I would receive free installation if I spent $300 or more.”
promotion
word of mouth information
past experience
individual needs
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“The last time I shopped here the salesperson showed me exactly how to use this product.”
past experience
word of mouth information
individual needs
promotion
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I received 24-hour customer care for the computer I bought down the street a few years ago.”
individual needs
word of mouth information
promotion
past experience
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I can only make this purchase if you can help me with financing.”
individual needs
past experience
promotion
word of mouth information
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I heard on the radio that you offer free routine maintenance on all your used cars.”
promotion
individual needs
past experience
word of mouth information
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