Day 1 Fun

As an SRC, we always confirm

• interest and desired location

• interest and community

• interest

• location

SRCS ask all necessary ___________ questions

• factual

• pertinent

• screening

• opinion

SRCS build rapport with the family so they can pass "the baton of trust" to the

• SRC

• SLA

• advisor

• manager

Senior Living Options include all levels of care (including independent living) all living situations for seniors ___ and over.

• 50

• 60

• 65

• 55

If the family wants to speak to an SLA, we want to ___________ as quickly as possible.

• warm transfer

• get their email address

• get their phone number

• schedule a call back

If the family does not want to speak with an SLA, we want to

• Warm Transfer anyway

• schedule a call back

• use our tools and skills to move to Warm Transfer

• take notes and end the call

OppGen is the

• the phone platform we use

• the notetaker we use

• the only system we use

• system we use while inquiry screening

One of the best tips is to let OppGen guide you.

• True

• False

Five9 is

• the telephony system we use

• the system used for inquiry screening

• not linked to OppGen

• difficult to use

To be available for inbound AND outbound ccalls, we will go ___________ in OppGen. This will change our Five9 state to Ready to Call.

• unavailable

• ready

• available

• not ready