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Professional Development

10 Qs

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Assessment

Quiz

Other

Professional Development

Hard

Created by

Michelle Goodin

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As an SRC, we always confirm

interest and desired location

interest and community

interest

location

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

SRCS ask all necessary ___________ questions

factual

pertinent

screening

opinion

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

SRCS build rapport with the family so they can pass "the baton of trust" to the

SRC

SLA

advisor

manager

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Senior Living Options include all levels of care (including independent living) all living situations for seniors ___ and over.

50

60

65

55

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the family wants to speak to an SLA, we want to ___________ as quickly as possible.

warm transfer

get their email address

get their phone number

schedule a call back

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the family does not want to speak with an SLA, we want to

Warm Transfer anyway

schedule a call back

use our tools and skills to move to Warm Transfer

take notes and end the call

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

OppGen is the

the phone platform we use

the notetaker we use

the only system we use

system we use while inquiry screening

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