Effective Communication

What idea comes to your mind when you listen communication?

• A. silence

• B. disagreement

• C. emotions

• D. quiet

Active listening means paying attention to the person who is speaking.

• A. True

• B. False

Which of these is a communication skill?

• A. talking at the same time as someone else

• B. listening to what people say

• C. putting your fingers in your ears

Someone is telling you about an accident they've had. How would you react?

• A. look pleased

• B. look behind you

• C. look concerned

If you don't agree with someone else, what would you say?

• A. You are wrong.

• B. I don't agree.

• C. Stop talking nonsense

What is the most important communication skills?

• A. Listening

• B, Speaking

• C. Writing

• D. Reading

All of the following are examples of active listening. EXCEPT:

• A. making eye contact with the messenger

• B. Showing interest in the message

• C. Not interrupting the messenger

• D. Staring out the window

Which of the following is a barrier to communication?

• A. Lack of language skills

• B. Messages is not clear

• C. Not listening

• D. All of the above

A good clear speaker:

• A. Considers the audience and the setting

• B. Understands what she/he wants to send

• C. Checks to assure understanding and listen to responses

• D. All of the above

A good active listener

• A. Makes fun of the speaker

• B. Remains quiet while listening

• C. Answer his/her cell phone during the presentation.

• D. Interrupts the speaker