Using Internet to source repair information

1. Which source is the most comprehensive and the best source of information for a specific vehicle?

• Textbook

• Internet search

• Service information published by the vehicle manufacturer

• Owner' Manual

2. What are technical service bulletins (TSBs)?

• Useless Information

• TSBs are published by vehicle manufacturers to update the service information.

• Truck Service Books

3. List three guidelines for using service information.

• A. Become familiar with the components of the service information and how it is organized.

• B. Before performing a procedure, read all the steps to get an understanding of what is required.

• C. Do all steps in a procedure and perform them in the correct order.

• None of the above

4. Name two vehicle codes.

• Vehicle identification number (VIN)

• Transmission

• Engine code

• Transaxle

5. List two common places that a VIN is found on a vehicle.

• A. Dashboard near the lower part of the windshield on the driver’s side

• B. Certification label on the driver’s door frame

• C. Engine compartment

• D.None of the above

6.Technician A says TSBs are published by the vehicle manufacturer to inform technicians about technical changes.

Technician B says the owner’s manual for a vehicle is a good source of information on diagnosing and testing each vehicle system.

• A. A only

• B. B only

• C. Both are correct.

• D. Neither is correct.

7.Technician A says to refer to the general service information section of service information for help in reading the vehicle’s VIN.

Technician B says the repair sections of service information include detailed repair procedures for each system of the vehicle.

• A. A only

• B.B only

• C.Both are correct.

• D. Neither is correct.

8. Technician A says a VIN may be found on the dashboard near the lower part of the windshield on the driver’s side.

Technician B says a VIN may be found on the certification label located on the driver’s door frame.

• A. A only

• B.B only

• C. Both are correct.

• D. Neither is correct.

10.Technician A says the engine code is generally stamped on the hood of the vehicle.

Technician B says the engine code provides information about whether the engine was designed for a manual or automatic transmission.

• A. A only

• B. B only

• C. Both are correct.

• D. Neither is correct.

10.Explain what the three Cs mean in diagnosing a vehicle problem.

• The three Cs are concern, cause, and correction. The basic steps in diagnosing a problem are identifying the concern

• isolating the cause of the problem

• and correcting the problem

• None of the above