Topic 6 & 7

In organizations, people who act as catalysts and assume the responsibility for managing the

change process are called

• change master

• change agent

• change champions

• change generators

Organizations need change because ________.

• the environment is stable

• employees get bored with the status quo

• external and internal factors create the forces for change

• the future is unpredictable

When the employees express their concern about their bonus checks, which of the following types of forces of change is in play?

• external force of change

• labor market force of change

• social force of change

• internal force of change

Three steps in calm waters metaphor:

• Unfreezing the status quo

• Changing to a new state

• Refreezing to make the change permanent

Reactive refers to acting in advance of a situation.

• True

• False

The definition of motivation has three key elements: effort, direction, and persistence.

• True

• False

Bob is a social butterfly. He often leaves his workstation to chat with coworkers. He volunteers for every problem-solving team and enjoys planning the annual summer employee picnic. Bob has a ________.

• low need for safety

• high need for affiliation

• low need for power

• high need for esteem

Goal-setting theory assumes that an individual is committed to the goal. Commitment is most likely when ________.

• the individual has an internal locus of control

• goals are assigned and not self-set

• goals are not made public

• the individual has low self-efficacy

In the context of the reinforcement theory, reinforcers are ________.

• the supervisors or managers who have the responsibility of monitoring and reinforcing desired employee behavior

• the specific, unambiguous goals that have been set for employees as a standard for measuring their performance

• punishments or rewards that are given out for negative or positive employee behavior, respectively

• those consequences that immediately follow a behavior and increase the probability that the behavior will be repeated

Which one of the following is true about job enlargement and job enrichment?

• Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation.

• Research shows that job enrichment improves employee motivation and satisfaction.

• Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors.

• Research shows that job enrichment is very useful in improving the quality of work of employees.