“KAIZEN” means _______________

• A self-discipline

• B preventive maintenance

• C sorting out

• D continuous improvement

Communication that involves exchanging

information without use of words is called

__________

• A verbal communication

• B pictorial communication

• C written communication

• D non verbal communication

Dedication to a particular work is

called_________

• A confidence

• B commitment

• C Intelligence

• D integrity

Expansions of SMS is___________

• A Simple Message Service

• B Short Mail Service

• C Simple Memo Service

• D Short Message Service

For “SMART” Goal, S stands for_________

• A social

• B scientific

• C specific

• D strength

Gesture “Brisk erect walk” shows__________

• A insecurity

• B boredom

• C confidence

• D defensiveness

Motivation is categories into __________

• A intrinsic and extrinsic

• B good and bad

• C inner and outer

• D high and low

What should come next after “selecting the

solution” in problem solving process?

• A Look for alternate

• B Root cause analysis

• C Identify the problem

• D Implement the solution

Which factor helps to motivate people?

• A Lack of focus

• B Lack of confidence

• C Lack of direction

• D Lack of nervousness

Which one is a good communication?

• A Message is clear and direct

• B Message is ambiguous

• C Sender attacks receiver

• D Receiver doesn’t listen to sender