Pedoman Proses Pelayanan Pelanggan 2011 ada beberapa kegiatan meliputi:
AP2T Pelayanan Pelanggan H1- BAB 1-2
Professional Development
•10 Qs
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AP2T Pelayanan Pelanggan H1- BAB 1-2
Quiz
•
Other
•
Professional Development
•
Medium
RSB C
Used 6+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Pelayanan langganan, Baca Meter & Tagihan Listrik
Pelayanan langganan, Baca Meter & Tagihan Listrik,Penagihan
Pelayanan Pelanggan, Baca Meter & Tagihan Listrik dan Penagihan
Pelayanan Pelanggan, Baca Meter & Tagihan Listrik dan Pembukuan Pengawasan Kredit
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
AP2T kepanjangan dari :
Aplikasi Pelayanan Pelanggan Terpadu
Asosiasi Pelayanan Pelanggan Terpadu
Asosiasi Pelayanan Pelanggan Terpusat
Aplikasi Pelayanan Pelanggan Terpusat
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Interface Pelayanan Pelanggan yang benar di bawah ini adalah:
P2APST-Call Center
P2APST-WEB www.pln.co.id
P2APST-AP2T
P2APST-AP2ST
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Flow Probis Pelayanan Pelanggan yang benar adalah
Pelayanan Pelanggan-Baca Meter-Pembuatan Rekening- Pembukuan, Penagihan dan Pengawasan Kredit
Pelayanan Pelanggan-Baca Meter-Pembuatan Rekening-Pengawasan Pelaporan,Pembukuan dan Pengawasan Kredit
Pelayanan Pelanggan-Baca Meter-Pembuatan Rekening-Pembukuan,Pengawasan Laporan dan Penagihan
Pelayanan Pelanggan-Baca Meter-Pembuatan Rekening,Penagihan dan Pembukuan Pelanggan
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Aplikasi terpusat berbasis web dengan database pelanggan yang dikelola secara terpusat, dikenal sebagai :
AP2T
P2APST
APKT
ACMT
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Aplikasi Pendukung yang digunakan khusus untuk proses LOGIN AP2T adalah, kecuali :
Web Browser (Mozilla Firefox)
PDF Reader
AP2T Enkripsi
NET Framework
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
P2APST kepanjangan dari :
Pengelolaan dan Pengawasan Arus Pendapatan Sistem Terpusat
Pengelolaan dan Pengawasan Arus Pendapatan Secara Terpadu
Pengelolaan dan Pengawasan Arus Pendapatan Secara Terpusat
Pengelolaan dan Pengawasan Arus Pendapatan Sistem Terpadu
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