Which of these is a product you might buy in a shop?

• Personal Shopper

• Disabled toilet access

• I-Pad

• Customer Services

Which of these is a service that may be provided in a shop?

• Bread

• Cheese

• Eggs

• Refund or Exchange

A product is something that the customer can ________ in a shop

Something offered by a store to their customers to help them is known as a ________

Which of these is a 'department store'?

• Iceland

• Debenhams

• WHSmith

• Dartmouth Community Bookshop

Which of these is an independent store?

• Poundland

• Asda

• Alan's Apple, Kingsbridge

• Tesco

Which of these is a chain store?

• Morrisons

• Adam's Apple

• Dartmouth Bookshop

• Brixham Souvenirs

Tick all the retail jobs that are done IN a retail store

• Checkout Assistant

• Security

• National Manager

• National Social Media

Which of these are jobs that are normally done in Head Office?

• Shelf-stacker

• Finance

• Marketing (e.g. adverts)

• Working on the till

Tick all the things you should do when greeting a customer

• Smile

• Slouch

• Speak politely

• Say hello, how can I help?

• Yawn