Managing Change and Innovation

Change can't be eliminated, so managers must learn to ________ successfully.

• avoid it

• ignore it

• work around it

• manage it

Which one of the following is an organizational structure change?

• the building of a new workshop

• resentment of bosses by employees

• a new way to package chocolate cake

• changing who reports to whom

Which one of the following is an internal force that can cause a company to make an organizational change?

• a new ad campaign

• new safety requirements

• a new rival company

• new pollution laws

To compete with rival company X, company Y changes its management structure. This is an example of ________.

• an internal change causing an external change

• an internal change causing another internal change

• an external change causing another external change

• an external change causing an internal change

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

• managers

• change agents

• change managers

• nonmanagerial employees

The "calm waters" metaphor envisions an organization as ________.

• a large ship on a roiling sea

• a large ship on a calm sea

• a small raft on a calm sea

• a small raft on a roiling sea

The "white-water rapids" metaphor envisions an organization as ________.

• a large ship on a roiling sea

• a large ship on a calm sea

• a small raft on a calm river

• a small raft on a raging river

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

• reduced competition

• corporations that are too powerful

• organizations that resist change

• constant and chaotic change

Organization development (OD) helps employees ________.

• deal with planned change

• deal with unplanned change

• avoid unpleasant change

• avoid all types of change

Stress is most frequently associated with ________ only.

• demands and constraints

• opportunities and habits

• opportunities and fear

• demands and pressures