1. Introduction to Change Management

A business in post-maturity could experience three states:

• Beginning, Middle, End

• Steady state, Decline, Renewal

• Steady state, End, Rejuvenate

Sales in a steady state have

• Plateaued

• Decreased

• Increased

Change is a chance for a business to evolve and grow. This means change is:

• A strength

• A weakness

• An opportunity

• A threat

Change refers to continual alterations of strategies or processes, in response to:

• internal pressures

• external forces

• internal pressures and external forces

• external environments

Change management steers a business from its current state to a desired future state. It includes:

• Planning

• Implementing

• Controlling

• Reviewing

• Hiring

Change can only happen to facilitate growth

• True

• False

Transformational change is often carried out

• by middle managers

• top down

• bottom up

• after extensive consultation

An example of an external change affecting a business would be:

• New Federal Government legislation

• Delayering of middle managers

• Increased labour turnover

• Increased marketing budget

Which of these is an internal factor likely to cause change within a firm?

• A double-dip recession

• Withdrawal of a major product

• A fall in the value of the $AUD against the $US

• Collapse of a competitor

Which is the worst way to change organisational culture:

• Create value and belief

• Enforce the new culture

• Review organisational structure

• Redesign all work systems