Which of these should not be avoided for effective communication?

• Noise

• Planning

• Semantic Problems

• Wrong assumptions

When is the communication process complete?

• When the sender transmits the message.

• When the message enters the channel.

• When the message leaves the channel.

• When the receiver understands the message.

_______ means to impart understanding of the message.

Which of these element is not involved in the process of communication?

• Pipe

• Sender

• Message

• Channel

What is Verbal Communication?

• Talking to someone

• When someone is talking and someone else is listening

• When more than one person is talking

• Using verbal noises to show you are listening like “uh huh”

If someone has a trouble speaking, for example had a stroke, what should you do?

• Guess what they are trying to say

• Give them paper so they can write it down

• Teach them sign language

• Allow them time to answer

What is communication without words?

• There is no communication without words

• Non-verbal communication

• Telepathy

• Sign language

Scenario: You ask a co-worker if they can help you with a client, they cross their arms and roll their eyes but do not say anything. Have they communicated?

• No, at this stage it is one-way communication

• No, when they answer you they will have communicated back, completing two-way communication

• Yes, they have used non-verbal communication

• Sort of, you won’t really know until they answer though

Communication is a _____ exchange process.

Effective Communication is that when the sender gets the ________________ results.