Chapter 14 - Teamwork and Leadership

A group of people from one department or area working together

• functional team

• cross-functional team

A kind of team that is responsible for choosing its own goals

• facilitator

• self-directed

• leadership style

• team planning

How a person behaves when in charge of other employees

• team planning

• parliamentary procedure

• leadership style

• self-directed

Setting goals, assigning roles, and communicating regularly as a group

• total quality management

• parliamentary procedure

• functional team

• team planning

Leader who coordinates team tasks

• facilitator

• self-directed

• cross-functional team

• functional team

Set of rules for running meetings smoothly.

• parliamentary procedure

• leadership style

• total quality management

• facilitator

A theory of management that seeks to improve product quality and customer satisfaction.

• leadership style

• total quality management

• self-directed

• functional team

A group of people from different departments of areas working together

• functional team

• parliamentary procedure

• cross-functional team

• team planning

One benefit of teamwork for workers is:

• less responsibility

• higher pay

• greater job satisfaction

• less training is needed

Team members should remember to match tasks to individual abilities when:

• setting goals

• assigning roles

• communicating

• assessing progress