Two logistics students, Mark and Sarah are discussing teamwork. Mark says that building consensus is a good way to make decisions because every team member has a voice. Sarah says that Resolving a conflict means that one person wins and one person loses. Which student – Mark or Sarah – is correct?

• Mark is correct

• Sarah is correct

• Both are correct

• Neither is correct

Which type of team is made up of members from different departments?

• Work team

• Project team

• Cross-functional team

• Department team

Which type of team focuses on a single major issue of concern within a given process?

• Work team

• Project team

• Cross-functional team

• Department team

What type of training prepares workers to work in multiple areas within a facility?

• On-site

• External

• Online

• Cross-training

When problem solving, which step involves creating a schedule and assigning tasks?

• Brainstorming

• Analyzing

• Implementing the solution

• Monitoring progress

Two logistics students, Mark and Sarah are discussing teamwork. Mark says that honest, direct communication is one way to build trust among team members. Sarah says that it is more important to focus on day-to-day challenges than to focus on overall goals. Which student – Mark or Sarah – is correct?

• Mark is correct

• Sarah is correct

• Both are correct

• Neither is correct

When problem solving, which step involves determining why the problem is occurring?

• Brainstorming

• Analyzing the problem

• Implementing the solution

• Monitoring progress

Two logistics students, Mark and Sarah are discussing teamwork. Mark says that the ability to give and receive constructive criticism is an important part of teamwork. Sarah says that high performance teams understand the importance of cross-training because it helps workers’ abilities to adapt to changing tasks and technologies. Which student – Mark or Sarah – is correct?

• Mark is correct

• Sarah is correct

• Both are correct

• Neither is correct

When problem solving, which step involves constant review and evaluation?

• Brainstorming

• Analyzing the problem

• Implementing the solution

• Monitoring progress

Two logistics students, Mark and Sarah are discussing teamwork. Mark says that one downside to teamwork is that it brings people with different perspectives together. Sarah says that one benefit of teamwork is that each member has something unique to contribute. Which student – Mark or Sarah – is correct?

• Mark is correct

• Sarah is correct

• Both are correct

• Neither is correct