Change Management

Which of the following is an internal factor that may influence change in the organisation?

• the development of a new product

• demographic factors

• mergers and takerovers

• Control systems

All of the following are reasons why people may resist change EXCEPT:

• monetary gain

• fear

• poor training

• disrupted habits

Which of the following is LEAST likely to be used to overcome resistance to change?

• communicate the change

• allow participation in the change process

• negotiate with resisters

• give monetary incentive

An external factor that may influence change is LEAST likely to be:

• Customer service

• technology

• economic

• legal/political

Which of the following involves actions, on the part of senior management, to create a plan of action to implement the change and delegating responsibility to people who will manage the process?

• leading the change

• resisting the change

• managing the change

• implementing the change

Organisational change may be influenced by internal or external factors.

• True

• False

Management should not explore the ways in which it can overcome the resistance to change.

• True

• False

External factors such as technology and political factors are within the control of management.

• True

• False

Which of the following are accepted rules of thumb for communicating organisational change:

• Pay attention to the quality of information disseminated

• Use numerous methods of communication

• Redistribute workload

• Information should be given in a timely manner

Change is one of the most feared activities in some businesses.

• True

• False