Sales Quiz: myKN refresher ( Jan-Apr 2020)

In Sea Explorer where can I find vessel departure/ arrival date?

• Updates tab

• Schedules tab

• Carrier tab

• The main search result summary

Why there are some Services display in grey in Sea Explorer?

• Kuehne + Nagel does not have contract with those carriers

• Kuehne + Nagel does not have space allocated in those vessels

• Carrier skip that service in that week

• Kuehne + Nagel does not have rate for those vessels

What does Transit Time 15 days means in this sample?

• Realistic Lead Time

• Guarantee Lead Time we promise to customer

• Maximum Transit Time we estimate

• Carrier announced Transit Time at Vessel level

Which are the competitiveness of Sea Explorer in the market? (support multiple)

• We are only one which offer this product Free of charge

• We support API/ EDI connection

• We support Vessel Tracker

• We support Carrier performance analysis

How can I make myself aware if Customer get quotation / place booking from KN FreightNet?

• Request KN branch office forward all quote/ book email

• Set up Report Recipient / Alert Recipient

• Ask your customer put you as "in copy" in KN FreightNet when they get quote

• Set up in CP

In KN FrieghtNet Air, can we show Price Breakdown in customer quotation?

• Yes, it is defaulted to all customers

• No, it is always not allowed

• Yes, submit ticket for approval. Only potential customers can have it

• Yes, as long as you request in CP set up

What kind of customer can see eShipasia in their myKN

• All

• Only when you have request it in CP

• Widget is defaulted for all customers located in Asia

• Customer whom has approval from Regional

In Enterprise Visibility - Document Monitoring Alert, you can (support multiple)

• Set up multiple doc

• Send alert to user with document attached

• Send alert to user email when doc is missing

• Send alert to user email when doc is ready

If customers want to show their own references in Enterprise Visibility search result, what can they do?

• Configure their own view, they can add reference from there

• It is not support yet, as too many references from all customers

• Raise ticket to Regional for set up

• Defaulted for all customers, all references will be shown. Customers do not need any setting at all

My customer only have Sea Quote, can he only see his Sea Quote + Book (remove Air and Road from the widget)?

• No, all Mode of Transport are defaulted

• Click on the wheel icon, user can change Mode of Transport

• Click on User setting, customer can change Mode of Transport for all widget

• Click on Account setting, customer can change Mode of Transport for all widget