12BUS Change Management (Lewin, Kotter)

_______________ created the force field analysis

_______________ created the three-step process of changing

_______________ created the eight-step model of change

Which of the following are steps in Kotter's eight-step model? (choose 3)

• Create a sense of urgency

• Communicate the vision

• Empower action

• Build relationships

• Eliminate obstacles

Which of the following relate the the unfreeze stage of Lewin's three-step process? (choose 3)

• Prepare for the change

• Manage the change

• Determine the cahnge

• Communicate the change

• Involve all stakeholders

A strategic plan must start with a clear vision for change

• True

• False

Which of the following are steps in Kotter's eight-step model? (choose 3)

• Create quick wins

• Form a powerful coalition

• Build on the change

• Block restraining forces

• Create a climate for change

Which of the following relate to the change stage of Lewin's three-step process? (choose 3)

• Implement the change

• Communicate the change

• Involve all stakeholders

• Manage the change

• Determine the change

A vision for change is the _______ of the change.

• why

• how

Which of the following is true for consultants? (choose 2)

• They may find opportunities to differentiate business

• They may determine strategies to regain market share

• They are experts in their field

• They are accountable for their actions

• They offer specific knowledge