12BUS Change Management (Resistance to Change)

Which of the following are strategies for overcoming resistance? (choose 3)

• Communication

• Participation

• Threat

• Consultation

• Conference

Which of the following are strategies for overcoming resistance? (choose 3)

• Communication

• Negotiation

• Manipulation

• Empowerment

• Influence

The communication continuum includes:

• awareness, understanding, acceptance, alignment, commitment

• initiation, understanding, acceptance, commitment, implementation

• initiation, acceptance, alignment commitment, implementation

• awareness, understanding, acceptance, commitment, implementation

Which of the following is NOT a strategy for negotiating change?

• Expect resistance

• Time for negotiation

• Build a coalition

• Focus on outcomes

• Build a culture

Which of the following strategies can impact negatively on corporate culture? (choose 2)

• Communication

• Participation

• Negotiation

• Manipulation

• Threat

Which of the following strategies are considered low-risk?

• Communication

• Participation

• Negotiation

• Manipulation

• Threat

___________________ is the strategy considered most complex to implement

_____________ involves first identifying potential resisters.

• Communication

• Participation

• Negotiation

• Manipulation

• Threat

_____________ are effective techniques when resistance to change is high (choose 2)

• Communication

• Participation

• Negotiation

• Manipulation

• Threat

The 4-letter acronym for a leaders roles during the change process is...