Office orientation & communication

The inputs that go into the production process are:

• land and labour

• land, materials, labour and capital

• Labour and capital

• land, materials and capital

Dissemination of information means that the information is:

• stored

• destroyed

• altered

• distributed

The basic skills and knowledge that are most important to office jobs are:

• skills in numeracy and literacy

• maintaining good working relationships

• the ability to use basic computer software

• all of the above

The main objective of any business is to:

• find more customers in order to replace old customers

• make sure its employees are always happy in their jobs

• make a profit by giving its customers what they want

• expand its premises so that it has more space to produce what it produces

The main skill unique to both the marketing clerk and the sales clerk is:

• focusing on keeping expenses as low as possible

• focusing on the customer's needs

• focusing on being different

• focusing on looking after other team members

A cellular office is one in which:

• its occupants sit in their own work cubicles, called cells

• between 10 and 20 people work

• between 1 and 4 people work

• there is never a window

Carpel Tunnel Syndrome is an illness:

• affecting the throat

• caused by repetitive strain on the wrist

• which only affects managers in the office

• caused by looking at the computer screen for too long

Combination equipment usually mixes the features of the following individual pieces of office equipment:

• telephone, photocopier, fax machine

• risograph, printer, fax machine

• fax machine, photocopier, shredder

• photocopier, fax machine, printer

The word 'skills' means the same as:

• abilities

• attitudes

• qualifications

• experience

A digital camera is more useful in the modern office than a traditional camera because:

• traditional cameras are considered too expensive these days for the average company

• the photographs taken by a digital camera can be easily placed on a computer for distribution via email

• traditional cameras are not light enough to take outside the office

• digital cameras are more appealing to office staff than traditional cameras