Stress and Crises management

You will experience this type of stress when dealing with people you don't know.

• Time stress

• Encounter stress

• Situational stress

• Anticipatory stress

You need to present an oral to your classmates next week and you are stressing about it. You will most likely be suffering from...

• Anticipatory stress

• Time stress

• Situational stress

• Encounter stress

Functional Stress is

• Bad Stress

• Stress that allows you to not do anything

• Stress that is awesome

• Stress that can help you reach your goals

Select 3 techniques that will help you overcome encounter stress

• Develop greater emotional intelligence

• Being assertive

• Deep breathing exercises

• Develop empathy

Select the 3 techniques that will help you deal with Time stress.

• Prioritization

• Time management

• Developing empathy

• Being assertive and saying "no"

During this stage of a crisis people are reacting differently. Some are panicking and others are calm.

• Pre-crisis

• Mid-crisis

• Post-crisis

The most important aspect of this stage of the crisis is to regain control of the situation.

• Pre-crisis

• Mid-crisis

• Post-crisis

This stage of the crisis is also known as the calm before the storm.

• Pre-crisis

• Mid-crisis

• Post-crisis

Which one of these environments does a business have the least control of?

• Micro

• Market

• Macro

One of your staff members has stolen a considerable amount of money from your store resulting in a crisis for your business. Which environment would be affected?

• Micro

• Market

• Macro