T-mobile

MEDHLD2 expiration.

• June 13

• June 30

• July 30

• June 29

Customer Mistreats include

• Using profanity

• Hanging up on customers including completing transfers when no expectations were set for the transfers

• Refusal to escalate

• Laughing at or mocking customers

Tina Moran called in to setup payment arrangement, upon verification she forgot her pin/pass code, so what you did is send OTP but she's giving you wrong OTP, what are you going to do?

• Transfer

• Refer to Call us back

• Refer to T-mobile Store

• Bypass the account

All are inclusion of Magenta Voice 1 line except;

• Unlimited minutes and messaging

• Simple Global

• Mobile Without Borders

• Netflix On Us

What is Content blocking?

• customers the option to block chargeable content billed through T-Mobile

• allows restricted access to adult content for devices on the T-Mobile network, including those using Smartphone Mobile HotSpot, with four different access levels

What is Web Guard

• allows restricted access to adult content for devices on the T-Mobile network, including those using Smartphone Mobile HotSpot, with four different access levels.

• gives customers the option to block chargeable content billed through T-Mobile (including Third-Party (e.g. Google Play Store) and T-Mobile branded premium products and services.

What Platform does the T-mobile only supports?

• IOS

• Android

• Microsoft

• BlackBerry

Most of the T-mobile Customer have this kind of Billing type

• Bill Arrears

• Bill Current

When a temporary Mobile Device Unlock expires after

• 90 days

• 30 days

• 60 days

• 15 days

how many request can the customer do for the Temporary unlocking on their Device? (per line)

• 5

• 4

• 3

• 2