T-mobile
Authored by Ammar Hashim
Professional Development
2nd Grade
Used 14+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
MEDHLD2 expiration.
June 13
June 30
July 30
June 29
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Customer Mistreats include
Using profanity
Hanging up on customers including completing transfers when no expectations were set for the transfers
Refusal to escalate
Laughing at or mocking customers
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Tina Moran called in to setup payment arrangement, upon verification she forgot her pin/pass code, so what you did is send OTP but she's giving you wrong OTP, what are you going to do?
Transfer
Refer to Call us back
Refer to T-mobile Store
Bypass the account
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All are inclusion of Magenta Voice 1 line except;
Unlimited minutes and messaging
Simple Global
Mobile Without Borders
Netflix On Us
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Content blocking?
customers the option to block chargeable content billed through T-Mobile
allows restricted access to adult content for devices on the T-Mobile network, including those using Smartphone Mobile HotSpot, with four different access levels
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Web Guard
allows restricted access to adult content for devices on the T-Mobile network, including those using Smartphone Mobile HotSpot, with four different access levels.
gives customers the option to block chargeable content billed through T-Mobile (including Third-Party (e.g. Google Play Store) and T-Mobile branded premium products and services.
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What Platform does the T-mobile only supports?
IOS
Android
Microsoft
BlackBerry
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