The Escalation Matrix - Reloaded

Which of the following should not be tagged as "URGENT" when escalating to Global HR Technology?

• Fortnightly Pay Amount Is At Risk

• Separations

• Access Issue – Employee Unable To Work

• Significant Pay Impacts

Which Team to Escalate: Processing/Follow Up On Completion Of Redundancy Separation Transaction in Workday

• Global HR Technology

• Career Transition Services

• AU Payroll

• PSC WD Admin Support

Which Team to Escalate: Payment Follow Up - Cebu

• Country HR South Asia - Nathaniel Gopinathan

• Country HR - South Asia/Fatima Carreon

• Country HR - South Asia/Kimberly Ignacio

• Country HR South Asia - Alex Garcia

Which Team to Escalate: Payment Follow Up - MBT

• Country HR South Asia - Nathaniel Gopinathan

• Global Payroll - Mitch Ulep

• Country HR - South Asia/Kimberly Ignacio

• Country HR South Asia - Alex Garcia

Which Team to Escalate: Processing Of Increase On Pag Ibig Contributions?

• Global Payroll - Mitch Ulep

• Country HR - South Asia/Kimberly Ignacio

• Country HR South Asia - Alex Garcia

• Global Payroll - Julie Espena

Which Team to Escalate: Reporting Of Sss Loan Deduction (Excel File And Loan Voucher)?

• Country HR - South Asia/Fatima Carreon

• Country HR - South Asia/Kimberly Ignacio

• Country HR South Asia - Nathaniel Gopinathan

• Country HR South Asia - Alex Garcia

Which Team to Escalate: Corporate Card And Cash Claims - Payment Issues?

• PSC Payroll

• ODS

• DXC

• ! Card Administration Centre <[e-mail]>

Which Team to Escalate: Final Payment Follow Up (AU)?

• AU Payroll

• PSC Payroll

• DXC

• Finance Team

Which Team to Escalate: No Purchase Leave Balance Available?

• Global HR Technology

• AU Payroll

• DXC

• PSC WD Admin Support

Which Team to Escalate: Overpayments Recovery?

• AU Payroll

• PSC Payroll

• DXC

• Global Payroll