TO Practice Exam 220-1002 Ver B

Your U.S.-based company has recently purchased an old office building where employees are being assigned to work. As you are setting up the employees' desktop computers, you come to one location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop computers have three-prong cords. Which of the following is the BEST way to proceed with that particular desktop computer?

• Get a new power cord with two prongs to match the wall outlet.

• Find a different outlet that uses three prongs.

• Use the existing cord, but remove the grounding prong, as it is not required.

• Purchase an adapter that converts the three-prong cable to two prongs.

A user is having problems connecting to other computers using hostnames. Which of the following commands will BEST help you troubleshoot this problem?

• nslookup

• nbtstat

• arp

• netstat

You have a hard disk that has a single primary partition and has been assigned D: as the drive letter. Which tool would you use to configure the drive to use the FAT32 file system?

• chkdsk

• convert

• msconfig

• format

• fdisk

You have a workstation running Windows 10, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running 32-bit versions of Windows report that they can't install the driver for the shared printer. Users running a 64-bit version of Windows do not have any problems. Which of the following actions will MOST likely fix this problem? (Select TWO).

• On your computer, add the x86 drivers.

• Manually install the correct driver on each computer that is having a problem.

• Configure the printer to run in 32-bit emulation mode.

• Move the printer to a computer running a 32-bit operating system and share the printer.

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem. What should you do?

• Drive to the other location as soon as possible and then watch as the user performs the task.

• Schedule the user to get more training on using the application

• Establish a Remote Desktop connection and perform the task on the user's system.

• Establish a Remote Assistance connection and watch what the user is doing.

A company executive has just bought a new Android mobile device. She wants you to help her make sure it is protected from malware threats. What options are available and important to use to protect Android devices? (Select TWO.)

• Anti-virus apps are available for purchase from Android app stores

• Anti-virus apps for Android have not been developed yet.

• Android mobile devices, like iOS devices, are not susceptible to malware threats.

• Android operating system updates are sufficient to protect against malware threats.

• App reviews and ratings will help you choose an effective anti-virus app.

Which of the following refers to a situation where two files try to claim the same cluster on the hard disk?

• Lost clusters

• SMART error

• Cross-linked clusters

• Corrupt MBR

Joe, a bookkeeper, works in a cubicle environment and is often called away from his desk. Joe doesn't want to sign out of his computer each time he leaves. Which of the following are the BEST solutions for securing Joe's workstation? (Select TWO).

• Change the default account names and passwords.

• Apply multifactor authentication

• Configure the screen saver to require a password

• Set a strong password.

• Configure the screen lock to be applied after short period of nonuse.

A Help Desk technician receives a call from a user who is unable to download new messages from the company's email server. The technician tells the user to open a command prompt, ping the email server, and check the SMTP and POP3 server IP addresses. Which of the following mistakes did the technician make?

• The technician did not walk to the user's desk and conduct the tests for the user.

• The technician used jargon that the user probably didn't understand.

• The technician had a negative attitude and failed to take notes

• The technician did not have the user check the workstation's IP address first.

You manage a group of 20 Windows workstations that are currently configured as a workgroup. You have been thinking about switching to an Active Directory configuration. Which advantages would you gain by switching to Active Directory? (Select TWO.)

• Increased local control of workstation settings

• Decreased implementation cost

• Reduced need for specialized hardware

• Centralized authentication

• Centralized configuration control