True or False

Process Engineering is improvement of an existing business process.

• True

• False

True or False

Process re-engineering is the improvement of existing business process.

• True

• False

Busniess process engeneering steps are:

• Identify needs, research, select the solution, create prototype, develop solutions, feedback and continual improvement

• Identify needs, research, develop solution, select the best solution, create prototype feedback and continual improvement

• Identify needs, research, create prototype, select the solution continual improvement and feedback

Process re-engineering steps are:

• Select the process, understand the selected process, investigate process, implement plan, evaluate new process, review and monitor for improvement

• Select the process, understand the selected process, investigate process, implement plan, evaluate new process, monitor for improvement and review

• Select the process, , investigate process, implement plan, evaluate new process, understand the selected process, review and monitor for improvement

The benefit of re-engineering

• is intangible

• is tangible

• Both

True or False

Information technology is a key enabler of process re-engineering

• True

• False

True or False

The A3 problem solving tool is called like this because of the A3 paper size

• True

• False

True or False

A3 problem solving steps are background, current situations, set goals, identify the root cause,counter measures,implementations,follow up

• True

• false

Some other root cause analysis tools are:

• 5 whys, Pareto diagram, A3 problem solving tool.

• Fish Bone diagram, 5 Whys, Pareto diagram.

• Fish Bone diagram, 5 Whys, A3 problem solving tool.

Pareto Diagram is used for the selection of only 20% of causes that produce 80% pf problems.

• False

• True